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Complaints Procedure

If you are dissatisfied with the service you have received, and you have not been able to reach a resolution via our online ticketing system, you can make a formal complaint by writing to the relevant department at the following address, including your account information, and detailing the outstanding complaint.

NAZEMIT HQ
386 Southmead Road
Westbury on-trym
Bristol
BS10 5LP

We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action that will be taken and advise when you can expect a full response.

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